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C
Student
Complaints
If you are experiencing
a problem with the school you are attending and cannot resolve
it with the appropriate school officials, the Commission may
be able to help.
The first step is to
contact the Commission
. Staff
will attempt a resolution between you and the school. If
that is unsuccessful, you can file a formal
complaint.
Formal complaints are
investigated to determine if there was a violation of
regulations. If a violation is determined to have
occurred and substantiated after appeals, the Commission has
only the following options:
That
the school substantially failed to fulfill the education
described in the enrollment agreement, in which case the
Commission must order a full refund of all monies paid; or,
That
the school did provide the education described in the
enrollment agreement but the conditions were such that it was
not reasonable to to expect the student to complete the
training, in which case the Commission must order a refund of
half all monies paid.
If you have any
questions concerning this process, please contact
the Commission.
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