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C
Student
Complaints
If you are experiencing
a problem with the school you are attending and cannot resolve
it with the appropriate school officials, the Commission may
be able to help.
The first step is to
contact the Commission
. Staff
will attempt a resolution between you and the school. If
that is unsuccessful, you may wish to file a formal
complaint .
Upon receipt of a formal complaint, staff will investigate
your allegations and present the findings to the
administrator.
The administrator will
review the complaint and the findings and render a decision.
If either you or the school is not satisfied with the
decision of the administrator, you may appeal the decision to
the Commission. At the appeal hearing, the Commission
may find one of three things:
That
the school substantially failed to fulfill the education
described in the enrollment agreement, in which case the
Commission must order a full refund of all monies paid;
That
the school did provide the education described in the
enrollment agreement but the conditions were such that it was
not reasonable to to expect the student to complete the
training, in which case the Commission must order a refund of
half all monies paid;
That
the allegations could not be substantiated and no refund can
be ordered.
Appeal hearings are
conducted must like a trial: Each side presents and
questions witnesses, giving the other side and the
Commissioners a chance to also question the witnesses.
During an appeal
hearing, the administrator does not represent either side.
The administrator presents the report of the investigation and
the basis for the decision.
Either side may be
represented by legal counsel.
If you have any
questions concerning this process, please contact
the Commission.
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