State of Nevada

 

Commission on Postsecondary Education

3663 East Sunset Road Suite 202
Las Vegas, Nevada  89120
Phone: (702) 486-7330    Fax:  (702) 486-7340
Seal of Nevada

 

 


 

C

Student Complaints

If you are experiencing a problem with the school you are attending and cannot resolve it with the appropriate school officials, the Commission may be able to help.

The first step is to contact the Commission .  Staff will attempt a resolution between you and the school.  If that is unsuccessful, you may wish to file a formal complaint .  Upon receipt of a formal complaint, staff will investigate your allegations and present the findings to the administrator.

The administrator will review the complaint and the findings and render a decision.  If either you or the school  is not satisfied with the decision of the administrator, you may appeal the decision to the Commission.  At the appeal hearing, the Commission may find one of three things:

That the school substantially failed to fulfill the education described in the enrollment agreement, in which case the Commission must order a full refund of all monies paid;

That the school did provide the education described in the enrollment agreement but the conditions were such that it was not reasonable to to expect the student to complete the training, in which case the Commission must order a refund of half all monies paid;

That the allegations could not be substantiated and no refund can be ordered.

Appeal hearings are conducted must like a trial:  Each side presents and questions witnesses, giving the other side and the Commissioners a chance to also question the witnesses.

During an appeal hearing, the administrator does not represent either side.  The administrator presents the report of the investigation and the basis for the decision.

Either side may be represented by legal counsel.

If you have any questions concerning this process, please contact the Commission.

 


 


  HOME    SITEMAP

 
This page is Bobby Approved  Federal Rehabilitation Act (Section 508)
Last Updated: 07/26/09 10:12:12 AM